RMA Management
How to create, retrieve and update RMA (e.g. refund and replacement), as well as how to issue a courtesy refund.
RMA (Return Merchandise Authorization) is a return transaction the seller would expect a return shipment from the customer in exchange for a refund or replacement. However, sellers may issue refunds even if a return shipment is not received (mark auto receive, see details below).
Simple RMA flow goes as follows:
- Submit RMA > Process RMA (i.e. Refund or Replacement )
- Replacement will appear as a new order in the order list.
If Auto Received marked as yes:
- Submit RMA > Process RMA (not applicable to RMA Replacement type).
- Please refer to Submit RMA for details.
Courtesy Refund is a refund transaction that the seller would not expect a return shipment from the customer. It is normally a refund for reasons such as Pricing errors.
Note: Please make sure that the courtesy refund should not be used as a regular refund. Courtesy refund will NOT result in a commission refund to the seller.
| Function | Available for Platform(s) | Description |
| Submit RMA | All | Submit a Refund or Replacement RMA request for an invoiced order. |
| Edit RMA | All | Edit existing RMA. |
| Reject RMA | All | Reject existing RMA. |
| Process RMA | All | After submitting your return or replacement request to finalize the RMA submit this request. |
| Get RMA Information | All | Get RMA information by specified query conditions. |
| Issue Courtesy Refund | All | Submit a Courtesy Refund Request. |
| Get Courtesy Refund Request Status | All | Get the status of specified courtesy refund request by specified query conditions. |
| Get Courtesy Refund Information | All | Get the specified courtesy refund information by specified query conditions. |
Last updated: October 15, 2018