RMA Management

How to create, retrieve and update RMA (e.g. refund and replacement), as well as how to issue a courtesy refund.

RMA (Return Merchandise Authorization) is a return transaction the seller would expect a return shipment from the customer in exchange for a refund or replacement. However, sellers may issue refunds even if a return shipment is not received (mark auto receive, see details below).

Simple RMA flow goes as follows:

  • Submit RMA > Process RMA (i.e.  Refund or Replacement )
  • Replacement will appear as a new order in the order list.

If Auto Received marked as yes:

  • Submit RMA > Process RMA  (not applicable to RMA Replacement type).
  • Please refer to Submit RMA for details.

Courtesy Refund is a refund transaction that the seller would not expect a return shipment from the customer. It is normally a refund for reasons such as Pricing errors.

Note: Please make sure that the courtesy refund should not be used as a regular refund.  Courtesy refund will NOT result in a commission refund to the seller.

Function  Available for Platform(s) Description
Submit RMA All Submit a Refund or Replacement RMA request for an invoiced order.
Edit RMA All Edit existing RMA.
Reject RMA All Reject existing RMA.
Process RMA All After submitting your return or replacement request to finalize the RMA submit this request.
Get RMA Information All Get RMA information by specified query conditions.
Issue Courtesy Refund All Submit a Courtesy Refund Request.
Get Courtesy Refund Request Status All Get the status of specified courtesy refund request by specified query conditions.
Get Courtesy Refund Information All Get the specified courtesy refund information by specified query conditions.

Last updated: October 15, 2018