RMA Management
How to create, retrieve and update RMA (e.g. refund and replacement), as well as how to issue a courtesy refund.
RMA (Return Merchandise Authorization) is a return transaction that seller would expect a return shipment from customer in exchange for refund or replacement. However, seller’s may issue refund even if a return shipment is not received (mark auto receive, see details below).
Simple RMA flow goes as follows:
- Issue RMA > Receive RMA > Process Refund / Replacement.
- Replacement will appear as a new order in order list.
If Auto Received marked as yes:
- Issue RMA > Process Refund (not applicable to RMA Replacement type).
- Please consult with Newegg Integration team for details on how auto-receiving RMA works.
Courtesy Refund is a refund transaction that seller would not expect a return shipment from customer. It is normally a refund for reasons such as Pricing Error.
Note: Please make sure that the courtesy refund should not be used as regular refund. Courtesy refund will NOT result in commission refund to seller.
| Function | Available for Platform(s) | Description |
| Submit RMA | All | Issue a Refund or Replacement RMA for an invoiced order. |
| Edit RMA | All | Edit existing RMA. |
| Reject RMA | All | Reject existing RMA. |
| Void RMA | All | Void existing RMA. |
| Receive RMA | All | Receive existing RMA. |
| Get RMA Information | All | Get RMA information by specified query conditions. |
| Issue Courtesy Refund | All | Submit a Courtesy Refund Request. |
| Get Courtesy Refund Request Status | All | Get the status of specified courtesy refund request by specified query conditions. |
| Get Courtesy Refund Information | All | Get the specified courtesy refund information by specified query conditions. |
Last updated: October 15, 2018