Get Order Information

Submit a request to get the orders from the account.

Resource URL

Newegg.com: https://api.newegg.com/marketplace/ordermgmt/order/orderinfo?sellerid={sellerid}&version={version}

Note: Please make sure your request URL is all in lower case (except for Seller ID) and cannot contain any blank spaces or line breaks.

Parameters

Name Required? Description
sellerid Yes Your seller ID on Newegg Marketplace
version Yes Available version numbers:

304
305
306
307
309
310
311
312
313

Resource Information

HTTP Method Authentication? Request Formats Response Formats Rate Limited?
PUT Required XML, Json XML, Json 1000 request per hour

Request Body

Attribute Required? Format Description
IssueUser No String Specify your eligible seller account (email address) here.
OperationType Yes String Fixed value: GetOrderInfoRequest
PageIndex No Integer Current page index

If left blank, will use 1 as default.
PageSize No Integer Return records count in one page. (Max is 100 per page)

If left blank, will use 100 as default.
OrderNumber No Integer Newegg order number

Ignores other search conditions (request criteria) if order number specified this field.
SellerOrderNumber No String The seller order number
This is available for sellers using SBN (Shipped by Newegg) to fulfill multichannel orders.
If not specify Newegg order number in field “OrderNumber”, ignores other search conditions (request criteria) and only apply the query result on seller order numbers specified in this field.
Available version: 307
Status No Integer Available values:
0: Unshipped
1: Partially Shipped
2: Shipped
3: Invoiced
4: Voided
5: Payment Pending (Available version: 312)
If left blank, will return orders in all order status
OrderDownloaded No Integer Available values:
0: False (Default): include downloaded orders
1: True: do not include downloaded orders
Type No Integer Available values:
0: All (Default)
1: SBN (Shipped by Newegg)
2: SBS (Shipped by Seller)
3: Multi-Channel
4: NWS order
VoidSoon No Integer The order will be auto voided after 24 or 48 hours.
Available values:
24
48
OrderDateFrom No String Order Date From (Pacific Standard Time)
Please refer to the Acceptable Date Format
OrderDateTo No String Order Date To (Pacific Standard Time)
Please refer to the Acceptable Date Format
CountryCode No String The country for your orders.
Only the ISO standard 3-digit codes are accepted.  To review the complete list of available values, please download the following:
PremierOrder No String Available values:
0: All (Default)
1: Premier Order Only
2: No Premier Order

Schema: GetOrderInfoRequest.xsd

Example: XML, Request

PUT https://api.newegg.com/marketplace/ordermgmt/order/orderinfo?sellerid={sellerid}&version={version}
Authorization: 720ddc067f4d115bd544aff46bc75634
SecretKey: 21EC2020-3AEA-1069-A2DD-08002B30309D
Content-Type: application/xml
Accept: application/xml

<NeweggAPIRequest>
    <OperationType>GetOrderInfoRequest</OperationType>
    <RequestBody>
        <PageIndex>1</PageIndex>
        <PageSize>10</PageSize>
        <RequestCriteria>
            <OrderNumberList>
                <OrderNumber>159243598</OrderNumber>
                <OrderNumber>41473642</OrderNumber>
            </OrderNumberList>
            <SellerOrderNumberList>
                <SellerOrderNumber>SO159243598</SellerOrderNumber>
                <SellerOrderNumber>SO41473642</SellerOrderNumber>
            </SellerOrderNumberList>
            <Status>1</Status>
            <Type>1</Type>
            <OrderDateFrom>2011-01-01 09:30:47</OrderDateFrom>
            <OrderDateTo>2011-12-17 09:30:47</OrderDateTo>
            <OrderDownloaded>0</OrderDownloaded>
            <CountryCode>USA</CountryCode>
            <PremierOrder>1</PremierOrder>
        </RequestCriteria>
    </RequestBody>
</NeweggAPIRequest>

Example: Json, Request

PUT https://api.newegg.com/marketplace/ordermgmt/order/orderinfo?sellerid={sellerid}&version={version}
Authorization: 720ddc067f4d115bd544aff46bc75634
SecretKey: 21EC2020-3AEA-1069-A2DD-08002B30309D
Content-Type: application/json
Accept: application/json

{
    "OperationType": "GetOrderInfoRequest",
    "RequestBody": {
        "PageIndex": "1",
        "PageSize": "10",
        "RequestCriteria": {
            "OrderNumberList": {
                "OrderNumber": [
                    "159243598",
                    "41473642"
                ]
            },
            "SellerOrderNumberList": {
                "SellerOrderNumber": [
                    "SO159243598",
                    "SO41473642"
                ]
            },
            "Status": "1",
            "Type": "1",
            "OrderDateFrom": "2011-01-01 09:30:47",
            "OrderDateTo": "2011-12-17 09:30:47",
            "OrderDownloaded": 0,
            "CountryCode": "USA",
            "PremierOrder": "1"
        }
    }
}

Response Body

Attribute Format Description
IsSuccess String Used to identify the operation of Get Order Info is successful
True or False.
SellerID String Your seller ID
OperationType String Fixed value: GetOrderInfoResponse
TotalCount Integer Total number of records
TotalPageCount Integer Total page count
PageSize Integer How many records in a page
PageIndex Integer Current page index
SellerID String Seller ID
OrderNumber Integer Newegg Order number
SellerOrderNumber String Order number, assigned by seller.
This is available for sellers using SBN (Shipped by Newegg) to fulfill multi-channel orders.
Available version: 307
InvoiceNumber Integer The Invoice Number
OrderDownloaded String False: Order has not been downloaded yet.
True: Order downloaded already. When order is shipped, this field will automatically become “True”.
OrderDate String This is currently the same as the Validate Date [credit card clearance]  in Seller Portal  (This will be realigned in future updates)
AutoVoidTime String The automatic void time for an order

Available version: 313
OrderStatus Integer The Order Status:

0: Unshipped
1: Partially Shipped
2: Shipped
3: Invoiced
4: Voided
5: Payment Pending
OrderStatusDescription String The Order Status Description

Unshipped for order status code: 0
Partially Shipped for order status code: 1
Shipped for order status code: 2
Invoiced for order status code: 3
Voided for order status code: 4
Pending Payment for order status code: 5
CustomerName String Customer name
CustomerPhoneNumber String Phone number of customer
CustomerEmailAddress String The masked customer email address, you can reach to the customer through this email address.
For example: gdv6l0viwo4l7j1d@marketplace.newegg.comNote: On version 310, if the AutoRegWarranty value is true, customer email addresses will be unmasked. Otherwise, it’s still masked.
OnTimeShipDueDate String On-time ship due date

Available version: 311
DeliverDueDate String Deliver due date

Available version: 311
ShipToAddress1 String Shipped to address of customer
ShipToAddress2 String Shipped to address line 2 of customer
ShipToCityName String Shipped to city name
ShipToStateCode String Shipped to state
ShipToZipCode String Shipped to zip code
ShipToCountryCode String Shipped to country, i.e. United Kingdom
ShipService String The order’s shipping service:

Shipped By Newegg
APO/FPO – Military ONLY
Super Saver(7-14 business days)
Standard Shipping (5-7 business days)
Expedited Shipping (3-5 business days)
Two-Day Shipping(2 business days)
One-Day Shipping(Next day)
International Expedited Shipping(3-5 business days)
International Two-Day Shipping(2 business days)
International Economy Shipping(8-15 business days)
International Standard Shipping(5-7 business days)
Newegg Premier 3 Days
Newegg Premier 2 Days
Newegg Premier Next Day

Note: That the following shipping services are for indicating Newegg Premier orders, you should ship the order as soon as the service required.  Please contact datafeeds@newegg.com for more detail regarding Premier Seller Enrollment Program.
ShipToFirstName String Ship to first name
ShipToLastName String Ship to last name
ShipToCompany String Ship to company
CurrencyCode String The currency code for the order.

Available version: 313
OrderItemAmount Decimal Order’s item(s) total amount

Note: All amounts are set in U.S. Dollars (USD).
ShippingAmount Decimal Order’s shipping Amount

Note: All amounts are set in U.S. Dollars (USD).
DiscountAmount Decimal Order’s total discount amount

Note: All amounts are set in U.S. Dollars (USD).
OrderQty integer Order’s total item quantity
RefundAmount Decimal The order’s refund amount
Note: All amounts are set in U.S. Dollars (USD).
SalesTax Decimal Order’s sales tax
Note: All amounts are set in U.S. Dollars (USD).
Available version:  305, 306
VATTotal Decimal International Value Additional Tax Total
Note: All amounts are set in U.S. Dollars (USD).
Available version:  306
DutyTotal Decimal International Duty Total
Note: All amounts are set in U.S. Dollars (USD).
Available version:  306
RecyclingFeeAmount Decimal A Recycling Fee is a fee imposed by the government on new purchases of electronic products, batteries, new tires, etc. The fees are used to pay for the future recycling of these products, as many contain hazardous materials. The following recycling fees will be added to Recycling Fee Total: E-Waste Recycling Fee, Battery Recycling Fee, Tire Recycling Fee, Eco Fee.
Available version:  309
OrderTotalAmount Decimal Order’s total amount
Note: All amounts are set in U.S. Dollars (USD).
IsAutoVoid String If an order was auto voided by Newegg system, then the value is true. Otherwise, value is false.
SalesChannel Integer Order sales channel:
0: Newegg order
1: Multi-channel order
2: Replacement order
3: NWS order
FulfillmentOption integer Order fulfillment option:
0: Ship by seller
1: Ship by Newegg
SellerPartNumber String Seller part number of item
NeweggItemNumber String Newegg number of item
MfrPartNumber String Manufacture part number of item
UPCCode String UPC code of item
Description String Web short title of item
OrderedQty Integer Ordered quantity of item
ShippedQty integer Shipped quantity of item
UnitPrice Decimal The final price per unit of the item appearing in customer’s shopping cart.
Note: All amounts are set in U.S. Dollars (USD).
ExtendUnitPrice Decimal Item’s total charge (Item Unit Price x Quantity Ordered)
Note: All amounts are set in U.S. Dollars (USD).
ExtendShippingCharge Decimal Item’s total shipping charge (Item Unit Shipping Price x Quantity Ordered)
Note: All amounts are set in U.S. Dollars (USD).
ExtendSalesTax Decimal Item’s total sales tax charge
NOTE: All amounts are set in U.S. Dollars (USD).
Available version:  305, 306
ExtendVAT Decimal Item’s total Value Additional Tax charge
Note: All amounts are set in U.S. Dollars (USD).
Available version:  306
ExtendDuty Decimal Item’s total Duty charge
NOTE: All amounts are set in U.S. Dollars (USD).
Available version:  306
Status Integer Available values:
1: Unshipped
2: Shipped
3: Cancelled
StatusDescription String Available values:
Unshipped for status code: 1
Shipped for status code: 2
Canceled for status code: 3
AutoRegWarranty String If the customer has enabled auto registration warranty for item in Newegg system, then the value is true. Otherwise, the value is false.
If this value is true, customer email addresses will be unmasked. Otherwise, it’s still masked.
Available version:  310
PackageType String The package type:
Shipped
Unshipped
ShipCarrier String Package’s actual ship Carrier
ShipService String Package’s actual ship Service
TrackingNumber String Package’s tracking number
ShipDate String Package’s ship date (Pacific Standard Time)
SellerPartNumber String Seller part number of item
MfrPartNumber String Manufacture part number of item
ShippedQty String Shipped quantity of item
Memo String Other information
ResponseDate String Response date (Pacific Standard Time)

Schema: GetOrderInfoResponse.xsd

Example: XML, Response

<?xml version="1.0" encoding="utf-8"?>
<NeweggAPIResponse>
    <IsSuccess>true</IsSuccess>
    <SellerID>A006</SellerID>
    <OperationType>GetOrderInfoResponse</OperationType>
    <ResponseBody>
        <PageInfo>
            <TotalCount>2</TotalCount>
            <TotalPageCount>1</TotalPageCount>
            <PageSize>10</PageSize>
            <PageIndex>1</PageIndex>
        </PageInfo>
        <OrderInfoList>
            <OrderInfo>
                <SellerID>A006</SellerID>
                <OrderNumber>41473642</OrderNumber>
                <SellerOrderNumber>2153930</SellerOrderNumber>
                <InvoiceNumber>0</InvoiceNumber>
                <OrderDownloaded>true</OrderDownloaded>
                <OrderDate>1/23/2012 7:33:05</OrderDate>
                <OrderStatus>4</OrderStatus>
                <OrderStatusDescription>Voided</OrderStatusDescription>
                <CustomerName>WY SD</CustomerName>
                <CustomerPhoneNumber>123-223-3223</CustomerPhoneNumber>
                <CustomerEmailAddress>gdv6l0viwo4l7j1d@marketplace.newegg.com</CustomerEmailAddress>
                <OnTimeShipDueDate>01/27/2012</OnTimeShipDueDate>
                <DeliverDueDate>02/04/2012</DeliverDueDate>
                <ShipToAddress1>149 Kenwood Dr</ShipToAddress1>
                <ShipToAddress2 />
                <ShipToCityName>Newcastle</ShipToCityName>
                <ShipToStateCode>WY</ShipToStateCode>
                <ShipToZipCode>82701</ShipToZipCode>
                <ShipToCountryCode>UNITED STATES</ShipToCountryCode>
                <ShipService>Media Mail (7-14 business days)</ShipService>
                <ShipToFirstName>WY</ShipToFirstName>
                <ShipToLastName>SD</ShipToLastName>
                <ShipToCompany />
                <OrderItemAmount>0</OrderItemAmount>
                <ShippingAmount>0.00</ShippingAmount>
                <DiscountAmount>0.00</DiscountAmount>
                <RefundAmount>0</RefundAmount>
                <SalesTax />
                <VATTotal />
                <DutyTotal />
                <RecyclingFeeAmount />
                <OrderTotalAmount>0.00</OrderTotalAmount>
                <OrderQty>1</OrderQty>
                <IsAutoVoid>true</IsAutoVoid>
                <SalesChannel>0</SalesChannel>
                <FulfillmentOption>1</FulfillmentOption>
                <ItemInfoList>
                    <ItemInfo>
                        <SellerPartNumber>A00655467241</SellerPartNumber>
                        <NeweggItemNumber>9SIA0060823129</NeweggItemNumber>
                        <MfrPartNumber>55467241</MfrPartNumber>
                        <UPCCode />
                        <Description>test creation test item</Description>
                        <OrderedQty>1</OrderedQty>
                        <ShippedQty>0</ShippedQty>
                        <UnitPrice>1.00</UnitPrice>
                        <ExtendUnitPrice>1.03</ExtendUnitPrice>
                        <ExtendShippingCharge>1.03</ExtendShippingCharge>
                        <ExtendSalesTax />
                        <ExtendVAT />
                        <ExtendDuty />
                        <Status>3</Status>
                        <StatusDescription>Canceled</StatusDescription>
                        <AutoRegWarranty>false</AutoRegWarranty>
                    </ItemInfo>
                </ItemInfoList>
                <PackageInfoList />
            </OrderInfo>
            <OrderInfo>
                <SellerID>A006</SellerID>
                <OrderNumber>159243598</OrderNumber>
                <SellerOrderNumber>2153930</SellerOrderNumber>
                <InvoiceNumber>82961992</InvoiceNumber>
                <OrderDownloaded>true</OrderDownloaded>
                <OrderDate>03/18/2023 1:04:16</OrderDate>
                <AutoVoidTime>04/01/2023 1:12:39</AutoVoidTime>
                <OrderStatus>3</OrderStatus>
                <OrderStatusDescription>Invoiced</OrderStatusDescription>
                <CustomerName>WY SD</CustomerName>
                <CustomerPhoneNumber>123-223-3223</CustomerPhoneNumber>
                <CustomerEmailAddress>gdv6l0viwo4l7j1d@marketplace.newegg.com</CustomerEmailAddress>                 
                <OnTimeShipDueDate>01/22/2012</OnTimeShipDueDate>
                <DeliverDueDate>01/30/2012</DeliverDueDate>
                <ShipToAddress1>149 Kenwood Dr</ShipToAddress1>
                <ShipToAddress2 />
                <ShipToCityName>Newcastle</ShipToCityName>
                <ShipToStateCode>WY</ShipToStateCode>
                <ShipToZipCode>82701</ShipToZipCode>
                <ShipToCountryCode>UNITED STATES</ShipToCountryCode>
                <ShipService>Media Mail (7-14 business days)</ShipService>
                <ShipToFirstName>WY</ShipToFirstName>
                <ShipToLastName>SD</ShipToLastName>
                <ShipToCompany />
                <CurrencyCode>USD</CurrencyCode>
                <OrderItemAmount>2.00</OrderItemAmount>
                <ShippingAmount>10.00</ShippingAmount>
                <DiscountAmount>1.00</DiscountAmount>
                <RefundAmount>0</RefundAmount>
                <SalesTax />
                <VATTotal />
                <DutyTotal />
                <RecyclingFeeAmount />
                <OrderTotalAmount>11.00</OrderTotalAmount>
                <OrderQty>2</OrderQty>
                <IsAutoVoid>false</IsAutoVoid>
                <SalesChannel>0</SalesChannel>
                <FulfillmentOption>1</FulfillmentOption>
                <ItemInfoList>
                    <ItemInfo>
                        <SellerPartNumber>A006ZX-35833</SellerPartNumber>
                        <NeweggItemNumber>9SIA0060845543</NeweggItemNumber>
                        <MfrPartNumber>ZX-35833</MfrPartNumber>
                        <UPCCode>431573000287</UPCCode>
                        <Description>GYRO Huge Metal Goliath 3.5CH Electric RTF RC Helicopter</Description>
                        <OrderedQty>2</OrderedQty>
                        <ShippedQty>2</ShippedQty>
                        <UnitPrice>1.00</UnitPrice>
                        <ExtendUnitPrice>1.03</ExtendUnitPrice>
                        <ExtendShippingCharge>1.03</ExtendShippingCharge>
                        <ExtendSalesTax />
                        <ExtendVAT />
                        <ExtendDuty />
                        <Status>2</Status>
                        <StatusDescription>Shipped</StatusDescription>
                        <AutoRegWarranty>false</AutoRegWarranty>
                    </ItemInfo>
                </ItemInfoList>
                <PackageInfoList>
                    <PackageInfo>
                        <PackageType>Shipped</PackageType>
                        <ShipCarrier>UPS</ShipCarrier>
                        <ShipService>342</ShipService>
                        <TrackingNumber>2342424</TrackingNumber>
                        <ShipDate>1/18/2012 16:59:15</ShipDate>
                        <ItemInfoList>
                            <ItemInfo>
                                <SellerPartNumber>A006ZX-35833</SellerPartNumber>
                                <MfrPartNumber>ZX-35833</MfrPartNumber>
                                <ShippedQty>2</ShippedQty>
                            </ItemInfo>
                        </ItemInfoList>
                    </PackageInfo>
                </PackageInfoList>
            </OrderInfo>
        </OrderInfoList>
    </ResponseBody>
    <Memo />
    <ResponseDate>2/22/2012 16:51:03</ResponseDate>
</NeweggAPIResponse>

Example: Json, Response

{
  "ResponseDate": "01/05/2022 14:16:28",
  "Memo": "",
  "IsSuccess": true,
  "OperationType": "GetOrderInfoResponse",
  "SellerID": "A2EU",
  "ResponseBody": {
    "PageInfo": {
      "TotalCount": 1,
      "TotalPageCount": 1,
      "PageIndex": 1,
      "PageSize": 100
    },
    "OrderInfoList": [
      {
        "SellerID": "A2EU",
        "OrderNumber": 511952652,
        "InvoiceNumber": 0,
        "OrderDownloaded": false,
        “OrderDate”: “03/18/2023 1:04:16”,
        "AutoVoidTime” : “04/01/2023 1:12:39”
        "OrderStatus": 4,
        "OrderStatusDescription": "Voided",
        "CustomerName": "tesstordend testtordend",
        "CustomerPhoneNumber": "523-534-5234",
        "CustomerEmailAddress": "cusa.q7zw1u4erbgt9e@marketplace.newegg.com",
        "OnTimeShipDueDate": "11/14/2021",
        "DeliverDueDate": "11/22/2021",
        "ShipToAddress1": "17708 Rowland St",
        "ShipToAddress2": "Test32",
        "ShipToCityName": "Rowland Heights",
        "ShipToStateCode": "CA",
        "ShipToZipCode": "91748-1119",
        "ShipToCountryCode": "UNITED STATES",
        "ShipService": "Standard Shipping (5-7 business days)",
        "ShipToFirstName": "tesstordend",
        "ShipToLastName": "testtordend",
        "ShipToCompany": "update 0012 test021",
        "CurrencyCode": "USD",
        "OrderItemAmount": 1.00,
        "ShippingAmount": 0,
        "DiscountAmount": 0,
        "RefundAmount": 0,
        "OrderTotalAmount": 1.00,
        "OrderQty": 2,
        "IsAutoVoid": false,
        "SalesChannel": 0,
        "FulfillmentOption": 0,
        "ItemInfoList": [
          {
            "SellerPartNumber": "testYukiNew202110261526",
            "NeweggItemNumber": "9SIA2EUGAT9779",
            "MfrPartNumber": "202110261526",
            "UPCCode": "",
            "Description": "testYuki_new_Notebooks_2110261526",
            "OrderedQty": 1,
            "ShippedQty": 0,
            "UnitPrice": 0.01,
            "ExtendUnitPrice": 0.01,
            "ExtendShippingCharge": 0,
            "Status": 3,
            "StatusDescription": "Cancelled",
            "AutoRegWarranty": false
          },
          {
            "SellerPartNumber": "TT20-PU-Cloud9",
            "NeweggItemNumber": "9SIA2EUFJ97717",
            "MfrPartNumber": "27155422019684",
            "UPCCode": "",
            "Description": "Secretlab TITAN 2020",
            "OrderedQty": 1,
            "ShippedQty": 0,
            "UnitPrice": 0.01,
            "ExtendUnitPrice": 0.01,
            "ExtendShippingCharge": 0,
            "Status": 3,
            "StatusDescription": "Cancelled",
            "AutoRegWarranty": false
          }
        ],
        "PackageInfoList": []
      }
    ]
  }
}

Request Failure Errors

For common HTTP error responses, please refer to Failed Response Error Code List.

Example: XML, Response

<?xml version="1.0" encoding="utf-8"?>
<Errors>
    <Error>
        <Code>CE001</Code>
        <Message>SellerID cannot be null or empty</Message>
    </Error>
</Errors>

Example: Json, Response

[
    {
        "Code": "CE001",
        "Message": "SellerID cannot be null or empty"
    }
]

Last updated: June 01, 2023