Get RMA Information

Get RMA information by specified query conditions.

Resource URL

Newegg.com: https://api.newegg.com/marketplace/servicemgmt/rma/rmainfo?sellerid={sellerid}&version={version}
Neweggbusiness.com: https://api.newegg.com/marketplace/b2b/servicemgmt/rma/rmainfo?sellerid={sellerid}&version={version}
Newegg.ca: https://api.newegg.com/marketplace/can/servicemgmt/rma/rmainfo?sellerid={sellerid}&version={version}

Note: Please make sure your request URL is all in lower case (except for Seller ID) and cannot contain any blank spaces or line breaks.

Parameters

Name Required? Description
sellerid Yes Your seller ID on Newegg Marketplace
version Yes Newegg.com

  • Available version number: 307, 309

Neweggbusiness.com and Newegg.ca

  • Available version number: 305, 309

Note: 309, response includes:

  • Seller’s own RMA number for reference
  • Replacement order number for related RMA

Resource Information

HTTP Method Authentication? Request Formats Response Formats Rate Limited?
PUT Required XML, Json XML, Json 1000 request per hour

Request Body

Attribute Required? Format Description
IssueUser No String The RMA issuer’s registered Seller Portal email address. System will only accept Seller’s
registered Seller Portal email addresses.If left blank, default value will be Seller ID.
OperationType Yes String Fixed value: GetRMAInfoRequest
PageSize No Integer How many records in a page

  • Max is 100 per page
  • If left blank, default is 1
PageIndex No Integer Current page index

  • Default is 1
  • If left blank, default is 100
KeywordsType No Integer Available values:

1: RMANumber
2: OrderNumber
3: CustomerName
4: SellerRMANumber

Note: For SellerRMANumber:

  • Newegg.com use version 307
  • Newggbusiness.com and Newegg.ca use version 305
KeywordsValue No String The keywords value of the specified type
Status No Integer Available values:

0: All (Default)
1: Open
2: Received
3: Rejected
4: Voided
5: Closed
6: Processing

RMADateFrom No String Search RMA by date range (Pacific Standard Time)

Please refer to the Acceptable Date Format

RMADateTo No String Search RMA by date range (Pacific Standard Time)

Please refer to the Acceptable Date Format

RMAType No Integer Available values:

0: All (Default)
1: Replacement
2: Refund

ProcessedBy No Integer Available values:

0: All (Default)
1: Seller
2: Newegg

Schema: RMAInfoRequest.xsd

Example: XML, Request

PUT https://api.newegg.com/marketplace/servicemgmt/rma/rmainfo?sellerid={sellerid}&version={version}
Authorization: 720ddc067f4d115bd544aff46bc75634
SecretKey: 21EC2020-3AEA-1069-A2DD-08002B30309D
Content-Type: application/xml
Accept: application/xml

<NeweggAPIRequest>
    <OperationType>GetRMAInfoRequest</OperationType>
    <RequestBody>
        <PageInfo>
            <PageIndex>1</PageIndex>
            <PageSize>10</PageSize>
        </PageInfo>
        <KeywordsType>1</KeywordsType>
        <KeywordsValue>2135422</KeywordsValue>
        <Status>0</Status>
        <RMADateFrom>2012-01-11</RMADateFrom>
        <RMADateTo>2012-01-12</RMADateTo>
        <RMAType>0</RMAType>
        <ProcessedBy>0</ProcessedBy>
    </RequestBody>
</NeweggAPIRequest>

Example: Json, Request

PUT https://api.newegg.com/marketplace/servicemgmt/rma/rmainfo?sellerid={sellerid}&version={version}
Authorization: 720ddc067f4d115bd544aff46bc75634
SecretKey: 21EC2020-3AEA-1069-A2DD-08002B30309D
Content-Type: application/json
Accept: application/json

{
    "OperationType": "GetRMAInfoRequest",
    "RequestBody": {
        "PageInfo": {
            "PageIndex": "1",
            "PageSize": "10"
        },
        "KeywordsType": "1",
        "KeywordsValue": "2135422",
        "Status": "0",
        "RMADateFrom": "2012-01-11",
        "RMADateTo": "2012-01-12",
        "RMAType": "0",
        "ProcessedBy": "0"
    }
}

Response Body

Attribute Format Description
IsSuccess String Get feed status operation:

True: Successful
False: Not successful

OperationType String Fixed value: IssueRMAResponse
SellerID String Your seller ID
TotalCount Integer How many record(s) in request
TotalPageCount Integer How many page(s) return
PageIndex Integer Current page index (Default is 1)
PageSize Integer How many record(s) in a page (Max 100 per page)
RMANumber Integer Newgg’s assigned number for RMA
RMAType Integer Available values:

1:Replacement
2:Refund

RMATypeDescription String Available values:

Replacement:RMAType value 1
Refund:RMAType value 2

SellerRMANumber String Seller’s user defined RMA number

  • An alphanumeric string, max 50 characters
  • Newegg.com, if seller defined, only available for version: 307, 309
  • Neweggbusiness.com and Newegg.ca, if seller defined, only available for version: 305, 309
ReplacementOrderNumber String The Order Number of the replacement order. After confirming the return item is received, Newegg will create a replacement order for you to process.

Note: Newegg.com, Neweggbusiness.com, Newegg.ca, available for RMA type: Replacement (RMAType value= 1) and the request version=309

IssueUser String RMA Issue User or Seller ID (if RMA Issue User was not specified when RMA was created)
RMADate String Date of RMA (Pacific Standard Time)
RMAStatus Integer Available values:

1: Open
2: Received
3: Rejected
4: Voided
5: Closed
6: Processing

RMAStatusDescription String Available values:

Open: If RMAStatus value = 1
Received: If RMAStatus value = 2
Rejected: If RMAStatus value = 3
Voided: If RMAStatus value = 4
Closed: If RMAStatus value = 5
Processing: If RMAStatus value = 6

RMAShipMethod Integer The ship method if the RMA type = Replacement:

1: Super Saver(7-14 business days)
2: Standard Shipping(5-7 business days)
3: Expedited Shipping(3-5 business days)
4: Two-Day Shipping(2 business days)
5: One-Day Shipping(Next day)
6: International Economy Shipping(8-15 business days)
7: International Standard Shipping(5-7 business days)
8: International Expedited Shipping(3-5 business days)
9: International Two-Day Shipping(2 business days)
10: APO/FPO – Military ONLY
11: Newegg Premier 3 Days
12: Newegg Premier 2 Days
13: Newegg Premier Next Day

If RMA type = Refund, this element will be blank.

RMAShipMethodDescription String The ship method if the RMA type = Replacement:

Super Saver(7-14 business days): If RMAShipMethod value = 1
Standard Shipping(5-7 business days): If RMAShipMethod value = 2
Expedited Shipping(3-5 business days): If RMAShipMethod value = 3
Two-Day Shipping(2 business days): If RMAShipMethod value = 4
One-Day Shipping(Next day): If RMAShipMethod value = 5
International Economy Shipping(8-15 business days): If RMAShipMethod value = 6
International Standard Shipping(5-7 business days): If RMAShipMethod value = 7
International Expedited Shipping (3-5 business days): If RMAShipMethod value = 8
International Two-Day Shipping(2 business days): If RMAShipMethod value = 9
APO/FPO – Military: If RMAShipMethod value = 10
Newegg Premier 3 Days: If RMAShipMethod value = 11
Newegg Premier 2 Days: If RMAShipMethod value = 12
Newegg Premier Next Day: If RMAShipMethod value = 13

If RMA type = Refund, this element will be blank.

OrderNumber Integer Order Number of the RMA requested order
OrderDate String Order Date (Pacific Standard Time)
InvoiceNumber Integer Invoice Number of the order RMA requested order
OrderAmount Decimal Order Amount

  • Newegg.com and Newggbusiness.com, all amounts are set in U.S. Dollars (USD)
  • Newegg.ca, all amounts are set in Can Dollars (CAD)
AvailableRefundAmount Decimal Available Refund Amount

  • Newegg.com and Newggbusiness.com, all amounts are set in U.S. Dollars (USD)
  • Newegg.ca, all amounts are set in Can Dollars (CAD)
RMAProcessedBy String Available values: “Newegg” or “Seller”
RMAReceiveDate String RMA shipment received date (Pacific Standard Time)
RMANote String Comment in this RMA if any noted
PriorRefundAmount Decimal Previous Refund Amount if any

  • Newegg.com and Newggbusiness.com, all amounts are set in U.S. Dollars (USD)
  • Newegg.ca, all amounts are set in Can Dollars (CAD)
CustomerName String Customer Name
CustomerPhoneNumber String Customer Phone Number
CustomerEmailAddress String Newegg’s masked customer email address, you can reach to the customer through this email address.

For example: gdv6l0viwo4l7j1d@marketplace.newegg.com

ShipToAddress1 String The order’s ship to address 1
ShipToAddress2 String The order’s ship to address 2
ShipToCityName String The order’s ship to city name
ShipToStateCode String The order’s ship to state code
ShipToZipCode String The order’s ship to zip code
ShipToCountryCode String The order’s ship to country code
ShipToLastName String The order’s ship to last name
ShipToFirstName String The order’s ship to first name
ShipToCompany String The order’s ship to company
SellerPartNumber String The seller part number to identify seller’s item
MfrPartNumber String Manufacturer Part Number assigned to item
NeweggItemNumber String Newegg’s assigned number to item
Description String The item’s website short title
UnitPrice Decimal The item’s selling price

  • Newegg.com and Newggbusiness.com, all amounts are set in U.S. Dollars (USD)
  • Newegg.ca, all amounts are set in Can Dollars (CAD)
ReturnQuantity Integer The return quantity of each item in RMA
ReturnUnitPrice Decimal If RMA type = Refund:

  • The return unit price of each item in refund RMA. How much refund will be issued per unit of this item
  • Newegg.com and Newggbusiness.com, all amounts are set in U.S. Dollars (USD)
  • Newegg.ca, all amounts are set in Can Dollars (CAD)

If RMA type = replacement, this element will be blank

RefundShippingPrice Decimal If RMA type = Refund:

  • The shipping amount of refund of each item in this RMA
  • Newegg.com and Newggbusiness.com, all amounts are set in U.S. Dollars (USD)
  • Newegg.ca, all amounts are set in Can Dollars (CAD)

If RMA type = replacement, this element will be blank

ShippedBy Integer If RMA type = Replacement, available values to indicate who will ship replacement:

0: SBS (Shipped by Seller)
1: SBN (Shipped by Newegg)

RMAReason Integer The replacement/refund reason of each item’s in RMA

Available values:

1: Carrier damage
2: Defective
3: Incompatible
4: No longer needed
5: Not match what we show
6: Ordered wrong item
7: Sent wrong item
8: Unsatisfied
9: Other Reason {0}

RMAReasonDescription String The replacement/refund reason of each item’s in RMA

Available values:

Carrier damage: If RMAReason value = 1
Defective: If RMAReason value = 2
Incompatible: If RMAReason value = 3
No longer needed: If RMAReason value = 4
Not match what we show: If RMAReason value = 5
Ordered wrong item: If RMAReason value = 6
Sent wrong item: If RMAReason value = 7
Unsatisfied: If RMAReason value = 8
Other Reason {0}: If RMAReason value = 9

Memo String Additional notes
ResponseDate String Response date (Pacific Standard Time)

Schema: RMAInfoResponse.xsd

Example: XML, Response

<?xml version="1.0" encoding="utf-8"?>
<NeweggAPIResponse>
    <IsSuccess>true</IsSuccess>
    <OperationType>GetRMAInfo</OperationType>
    <SellerID>A006</SellerID>
    <ResponseDate>05/16/2013 14:57:25</ResponseDate>
    <Memo></Memo>
    <ResponseBody>
        <PageInfo>
            <TotalCount>1</TotalCount>
            <TotalPageCount>1</TotalPageCount>
            <PageIndex>1</PageIndex>
            <PageSize>50</PageSize>
        </PageInfo>
        <RMAInfoList>
            <RMAInfo>
                <RMANumber>53424440</RMANumber>
                <RMAType>2</RMAType>
                <RMATypeDescription>Refund</RMATypeDescription>
                <SellerRMANumber>E12345678</SellerRMANumber>
                <IssueUser>A006</IssueUser>
                <RMADate>12/19/2012 00:06:30</RMADate>
                <RMAStatus>5</RMAStatus>
                <RMAStatusDescription>Closed</RMAStatusDescription>
                <RMAShipMethod></RMAShipMethod>
                <RMAShipMethodDescription></RMAShipMethodDescription>
                <OrderNumber>153985075</OrderNumber>
                <OrderDate>12/18/2012 23:00:09</OrderDate>
                <InvoiceNumber>95843690</InvoiceNumber>
                <OrderAmount>3.99</OrderAmount>
                <AvailableRefundAmount>0.00</AvailableRefundAmount>
                <RMAProcessedBy>Seller</RMAProcessedBy>
                <RMAReceiveDate>01/09/2013 18:40:28</RMAReceiveDate>
                <RMANote></RMANote>
                <PriorRefundAmount>0.00</PriorRefundAmount>
                <CustomerName>Fiona Test</CustomerName>
                <CustomerPhoneNumber>626-271-1420</CustomerPhoneNumber>
                <CustomerEmailAddress>cq2sw1pler2vt958m@marketplace.newegg.com</CustomerEmailAddress>
                <ShipToAddress1>17708 Rowland St</ShipToAddress1>
                <ShipToAddress2></ShipToAddress2>
                <ShipToCityName>Rowland Heights</ShipToCityName>
                <ShipToStateCode>CA</ShipToStateCode>
                <ShipToZipCode>91748-1119</ShipToZipCode>
                <ShipToCountryCode>UNITED STATES</ShipToCountryCode>
                <ShipToLastName>Test</ShipToLastName>
                <ShipToFirstName>Fiona</ShipToFirstName>
                <ShipToCompany></ShipToCompany>
                <RMATransactionList>
                    <RMATransaction>
                        <SellerPartNumber>nz-tst-123</SellerPartNumber>
                        <MfrPartNumber>nz-tst-123</MfrPartNumber>
                        <NeweggItemNumber>9SIA0060BB9157</NeweggItemNumber>
                        <Description>Nazi Power Flag</Description>
                        <UnitPrice>3.99</UnitPrice>
                        <ReturnQuantity>1</ReturnQuantity>
                        <ReturnUnitPrice>3.99</ReturnUnitPrice>
                        <RefundShippingPrice>0.00</RefundShippingPrice>
                        <ShippedBy></ShippedBy>
                        <RMAReason>4</RMAReason>
                        <RMAReasonDescription>No longer needed</RMAReasonDescription>
                    </RMATransaction>
                </RMATransactionList>
            </RMAInfo>
        </RMAInfoList>
    </ResponseBody>
</NeweggAPIResponse>

Example: Json, Response

{
    "IsSuccess": "true",
    "OperationType": "GetRMAInfo",
    "SellerID": "A006",
    "ResponseDate": "05/16/2013 14:57:25",
    "ResponseBody": {
        "PageInfo": {
            "TotalCount": "1",
            "TotalPageCount": "1",
            "PageIndex": "1",
            "PageSize": "50"
        },
        "RMAInfoList": {
            "RMAInfo": {
                "RMANumber": "53424440",
                "RMAType": "2",
                "RMATypeDescription": "Refund",
                "SellerRMANumber": "E12345678",
                "IssueUser": "A006",
                "RMADate": "12/19/2012 00:06:30",
                "RMAStatus": "5",
                "RMAStatusDescription": "Closed",
                "OrderNumber": "153985075",
                "OrderDate": "12/18/2012 23:00:09",
                "InvoiceNumber": "95843690",
                "OrderAmount": "3.99",
                "AvailableRefundAmount": "0.00",
                "RMAProcessedBy": "Seller",
                "RMAReceiveDate": "01/09/2013 18:40:28",
                "PriorRefundAmount": "0.00",
                "CustomerName": "Fiona Test",
                "CustomerPhoneNumber": "626-271-1420",
                "CustomerEmailAddress": "cq2sw1pler2vt958m@marketplace.newegg.com",
                "ShipToAddress1": "17708 Rowland St",
                "ShipToCityName": "Rowland Heights",
                "ShipToStateCode": "CA",
                "ShipToZipCode": "91748-1119",
                "ShipToCountryCode": "UNITED STATES",
                "ShipToLastName": "Test",
                "ShipToFirstName": "Fiona",
                "RMATransactionList": {
                    "RMATransaction": {
                        "SellerPartNumber": "nz-tst-123",
                        "MfrPartNumber": "nz-tst-123",
                        "NeweggItemNumber": "9SIA0060BB9157",
                        "Description": "Nazi Power Flag",
                        "UnitPrice": "3.99",
                        "ReturnQuantity": "1",
                        "ReturnUnitPrice": "3.99",
                        "RefundShippingPrice": "0.00",
                        "RMAReason": "4",
                        "RMAReasonDescription": "No longer needed"
                    }
                }
            }
        }
    }
}

Request Failure Errors

For common HTTP error responses, please refer to Failed Response Error Code List.

Example: XML, Response

<?xml version="1.0" encoding="utf-8"?>
<Errors>
    <Error>
        <Code>CE001</Code>
        <Message>SellerID cannot be null or empty</Message>
    </Error>
</Errors>

Example: Json, Response

{
"Code": "CE001",
"Message": "SellerID cannot be null or empty"
}

Last updated: October 15, 2018