Reject RMA

Reject existing RMA.

Resource URL

Newegg.com: https://api.newegg.com/marketplace/servicemgmt/rma/updaterma?sellerid={sellerid}&version={version}
Neweggbusiness.com: https://api.newegg.com/marketplace/b2b/servicemgmt/rma/updaterma?sellerid={sellerid}&version={version}
Newegg.ca: https://api.newegg.com/marketplace/can/servicemgmt/rma/updaterma?sellerid={sellerid}&version={version}

Note: Please make sure your request URL is all in lower case (except for Seller ID) and cannot contain any blank spaces or line breaks.

Parameters

Resource Information

Request Body

Schema: UpdateRMARequest.xsd AND _RMAReject.xsd

Example: XML, Request

<NeweggAPIRequest>
    <OperationType>RejectRMARequest</OperationType>
    <RequestBody>
        <RejectRMAInfo>
            <RMANumber>38863380</RMANumber>
            <RejectReason>7</RejectReason>
            <ShipCarrier>5</ShipCarrier>
            <OtherShipCarrier>other</OtherShipCarrier>
            <ShipService>Ground</ShipService>
            <TrackingNumberList>
                <TrackingNumber>123123123123</TrackingNumber>
            </TrackingNumberList>
            <RejectReasonMemo>No CPU pin damage.</RejectReasonMemo>
            <RejectReasonDescriptionImages>
                <ImageUrl>https://10.1.24.143:4567/images/CPU1.jpg</ImageUrl>
                <ImageUrl>https://10.1.24.143:4567/images/CPU2.jpg</ImageUrl>
            </RejectReasonDescriptionImages>
        </RejectRMAInfo>
    </RequestBody>
</NeweggAPIRequest>

Example: Json, Request

{
    "OperationType": "RejectRMARequest",
    "RequestBody": {
        "RejectRMAInfo": {
            "RMANumber": "38863380",
            "RejectReason": "7",
            "ShipCarrier": "5",
            "OtherShipCarrier": "other",
            "ShipService": "Ground",
            "TrackingNumberList": {
                "TrackingNumber": "123123123123"
            },
            "RejectReasonMemo": "No CPU pin damage.",
            "RejectReasonDescriptionImages": {
                "ImageUrl": [
                    "https://10.1.24.143:4567/images/CPU1.jpg",
                    "https://10.1.24.143:4567/images/CPU2.jpg"
                ]
            }
        }
    }
}

Response Body

Schema: UpdateRMAResponse.xsd

Example: XML, Response

<?xml version=”1.0” encoding=”utf-8”?>
<NeweggAPIResponse>
    <IsSuccess>true</IsSuccess>
    <OperationType>RejectRMAResponse</OperationType>
    <SellerID>A006</SellerID>
    <Memo />
    <ResponseDate>2011-09-28 09:02:00</ResponseDate>
    <ResponseBody>
        <RMAInfo>
            <RMANumber>38875640</RMANumber>
            <RMAType>2</RMAType>
            <RMATypeDescription>Refund</RMATypeDescription>
            <SourceSONumber>88219202</SourceSONumber>
            <SellerRMANumber>E12345678</SellerRMANumber>
            <RMAShipMethod />
            <RMAShipMethodDescription />
            <RMANote>your note here</RMANote>
            <IssueUser>test@newegg.com</IssueUser>
            <RMATransactionList>
                <RMATransaction>
                    <SellerPartNumber>Ben_item_12</SellerPartNumber>
                    <ReturnQuantity>1</ReturnQuantity>
                    <ReturnUnitPrice>200.00</ReturnUnitPrice>
                    <RefundShippingPrice>10.00</RefundShippingPrice>
                    <RMAReason>1</RMAReason>
                    <RMAReasonDescription>Carrier damage</RMAReasonDescription>
                </RMATransaction>
            </RMATransactionList>
        </RMAInfo>
    </ResponseBody>
</NeweggAPIResponse>

Example: Json, Reponse

{
    "IsSuccess": "true",
    "OperationType": "RejectRMAResponse",
    "SellerID": "A006",
    "ResponseDate": "2011-09-28 09:02:00",
    "ResponseBody": {
        "RMAInfo": {
            "RMANumber": "38875640",
            "RMAType": "2",
            "RMATypeDescription": "Refund",
            "SourceSONumber": "88219202",
            "SellerRMANumber": "E12345678",
            "RMANote": "your note here",
            "IssueUser": "test@newegg.com",
            "RMATransactionList": {
                "RMATransaction": {
                    "SellerPartNumber": "Ben_item_12",
                    "ReturnQuantity": "1",
                    "ReturnUnitPrice": "200.00",
                    "RefundShippingPrice": "10.00",
                    "RMAReason": "1",
                    "RMAReasonDescription": "Carrier damage"
                }
            }
        }
    }
}

Request Failure Errors

For common HTTP error responses, please refer to Failed Response Error Code List.

Example: XML, Response

<?xml version="1.0" encoding="utf-8"?>
<Errors>
    <Error>
        <Code>SE004</Code>
        <Message>Cannot issue RMA because the order has not been invoiced</Message>
    </Error>
</Errors>

Example: Json, Response

[
    {
        "Code": "SE004",
        "Message": "Cannot issue RMA because the order has not been invoiced"
    }
]

Last updated: March 20, 2023